Below are the most frequently asked questions for new LoopSpark clients. Can't find the answer you're looking for? Let us know!
Your reporting software, email platform, texting and task management all in one beautiful dashboard for your entire staff. Save hundreds of dollars per month compared to subscribing to each service separately, and enjoy the ease of unlimited automations, reports, and insights.
Very easy! Sync with your booking software in a few clicks. Schedule your on-boarding call with a specialist to load your account with reports and automations, make your personalized tweaks, and set your new system live!
What once took 3+ services now exists in one beautiful interface! Segment your audience for real-time reporting, hyper targeted automated communications, and staff task management. With an assigned local SMS number, you and your staff can keep client communications organized and professional from your dashboard or mobile app.
Mindbody Online, Pike13, FitDEGREE, MarianaTek
Absolutely! In addition to automated communications, LoopSpark can be used for newsletters, event announcements, class cancellation notifications and any other 1-time-only announcement. Still spending money on a 3rd party email platform for newsletters? Try LoopSpark’s easy drag-and-drop email template builder!
Oh yeah! With our mobile app for Apple and Android, you can respond to client SMS conversations immediately, work on your task list, and view client profile information.
Nope! Save time with those daily/weekly reports! Save unlimited number of “evergreen” reports in your account that will be automatically updated with your booking software’s most up-to-date information.
You cancel yourself under Settings → Billing. Future charges stop, your studio keeps working to the end of the period you have already paid for, and until then you can resume at no extra cost. What cancelling does, in detail
Texting is included up to an allowance. Every billed location gets 2,500 free SMS units each billing period. When they run out, LoopSpark buys 1,000 more units for $15, charges the card on file, and your texts keep going out — and if you are a long way over, it buys as many bundles as that takes. You cannot buy a bundle yourself and you cannot turn the automatic buying off. Free units do not roll over; paid units do. Texts your clients send you are free. Check Settings → Studio Usage to see where you are. How SMS units and bundles work
Two add-ons cost extra: Forms & Waivers at $45 a month, and Zapier at $10 a month. Each is one charge for your account, however many locations you bill. Neither has a free trial — each bills as soon as you switch it on, including during your 30 days. You can switch either off at any time. Most studios run LoopSpark without either one.
Two paid packages: 6 more hours of one-to-one calls with an onboarding specialist for $599, used within 3 months, or a fully custom setup where LoopSpark builds your automations for you for $1,299, over about 3 to 4 weeks. Email support to start either one. What onboarding and paid help include
A card is required at signup. Your 30-day free trial is counted from the day your studio is created, and your first invoice comes when it ends. Add-ons and SMS bundles are charged when they happen, which can be during the trial.
Yes, and it is required. LoopSpark works with Mindbody, fitDEGREE, Pike13 and Mariana Tek. LoopSpark gets all of its client data from your booking platform, so until it is connected there is nothing to segment and no automation can run. Connect your booking platform
No annual contract. You pay month to month, and you cancel yourself under Settings → Billing. Your studio keeps working to the end of the period you have already paid for.
$189 a month for each location you bill. Each location is billed separately, and each billed location gets its own 2,500 free SMS units each billing period. There is no multi-location discount. You run all of them from one login.